We will do everything possible to provide a quality service. However, we recognise that occasionally there may be some aspect of service or decision making that you wish to query. Any enquiry or complaint relating to this insurance should, in the first instance, be referred to BondSure at Level 13, 100 Edward Street, Brisbane QLD 4000. Telephone: 1300 333 007.
If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact:
Lloyd’s Underwriters’ General Representative in Australia
Suite 2, Level 21, Angel Place
123 Pitt Street
Sydney NSW 2000
Telephone Number: (02) 9223 1433
Facsimile Number: (02) 9223 1466
A dispute can be referred to the Credit & Investments Ombudsman (CIO) subject to its terms of reference. It provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms and its contact details are:
Credit & Investments Ombudsman
Local call: 1800 138 422
Post: PO Box A252, South Sydney, New South Wales 1235
If the complaint is not covered by the CIO scheme, you will be advised of other options for resolution.
The insurers agree that: