Identity Verification

Regulatory obligations

Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) we are required to verify your identity before providing you with any financial services. It is an offence under the AML/CTF Act to provide false or misleading information about your identity.

If we are unable to verify your identity either electronically, or through alternate methods, we will not be able to provide you with a financial service.

How we verify your identity electronically

Your identity may be verified electronically or through document based verification.

By continuing with the online application you consent to:

  • Your identity being verified electronically, and
  • Your information to be disclosed to our selected Credit Reporting Agency who will match it against public and government sources, and against personal information held by them on your credit information file.

The Credit Reporting Agency is obligated to use your information for identity verification only and must keep your information confidential. This identity verification process may involve use of vetted external organisations which may have their own privacy policies in place.

You may contact the Credit Reporting Agency for further information regarding how your personal information is used.

We will use the details you have provided on your application to electronically verify your identity. We may request additional information, such as a driver’s license and/or your passport details as and when required.

If you do not wish for your identity to be verified electronically, please call us on 1300 333 007 to discuss alternate verification options. You will be required to provide identification documents.

What if we cannot verify you electronically?

If we cannot verify your identity electronically, you will be notified of the failed attempt.

If your personal information has changed recently (for example you have moved), you may want to consider if you have updated your details with the relevant bodies. You may also contact the Credit Reporting Agency to enquire whether your details held by them are correct (see the contact details below).

If the electronic verification failed, you may continue your application by uploading certified identification documents. If this occurs, we will contact you with details of acceptable documents and certifiers.

Assessing your details

In most cases, you can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, if there are any legal or administrative reasons to deny access we will provide you with the reason.

You can also access your details held by our Credit Reporting Agency below:

Phone: 13 8332
Mail: Equifax Public Access
PO Box 964,
North Sydney, NSW 2059
Privacy policy:

Credit Reporting Consents/Acknowledgements

You agree that we may:

  1. obtain from a credit reporting body credit reporting information about you for the purpose of assessing your credit worthiness;
  2. exchange your personal information, including credit related information, with credit reporting bodies who may include that information in reports they provide to other credit providers for a commercial credit related purpose or to assist them in assessing your credit worthiness.

    You acknowledge that:

  3. we have a Credit Policy available at, which contains information about credit reporting, including a list of the credit reporting bodies we use, what we do with reports we receive from credit reporting bodies, how to access the credit reporting bodies’ credit information management policies and other information from them, how to correct credit reporting bodies’ information and make complaints to them and rights you have to request credit reporting bodies not to use or disclose information they hold about you. You can request us to provide you with this information in an alternative form, such as a hard copy, by contacting us on the details set out below. The Credit Policy also contains information about how you may request access to credit eligibility information about you that is held by us and information about how you may seek the correction of credit information or credit eligibility information about you that is held by us, as well as how you may complain about our failure to comply with the credit reporting provisions of the Privacy Act (found at Division 3 of Part IIIA of the Privacy Act) or the Privacy (Credit Reporting) Code and how we will deal with such a complaint;
  4. the purposes for which we collect your personal information (other than credit eligibility information) include:
    • assessing your credit worthiness and credit application;
    • where you are successful, providing you with credit and managing that credit; and
    • to engage with the managing real estate agent and the Residential Tenancies Authority. We may exchange your personal information (other than credit information or credit eligibility information, but including identification information) with these parties.
  5. if you do not provide some or all of the personal information requested in connection with this application, we may not be prepared to or be able to provide credit to you.
  6. we are required to collect certain personal information about you to meet our legal obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
  7. we will not disclose credit information or credit eligibility information to entities that do not have an Australian link, other than identification information about you.

(b) In this section “commercial credit”, “consumer credit”, “credit eligibility information”, “credit reporting information”, “credit worthiness” and “personal information” have the meanings given to them in the Privacy Act.